Refund Policy
Effective Date: June 23, 2026
Refund Policy
Grit and Focus Inc., operating as Grit Focus Media (“Grit Focus Media,” “Agency,” “we,” “us,” or “our”), is committed to providing professional digital marketing, creative, consulting, and technology services. We want our clients to feel confident when purchasing our services and will work reasonably and fairly to address refund requests.
1. 30-Day Refund Policy
Clients may request a refund within 30 calendar days of the original purchase date.
Refund requests will be reviewed based on the status of the service, work completed, and any deliverables already provided.
Where work has not yet started or no deliverables have been provided, the Client may be eligible for a full refund.
Where work has already been performed or deliverables have been provided, the refund may be adjusted to account for completed work, approved expenses, third-party costs, or services already delivered.
We aim to handle all reasonable refund requests fairly and promptly.
2. Unsatisfied With a Delivered Service
If a Client is reasonably unsatisfied with a completed service or deliverable, the Client may request a refund within 10 calendar days following delivery of that service or deliverable.
The Client should provide a brief explanation of the issue so that Grit Focus Media can review the request and, where appropriate, offer a revision, correction, replacement, or refund.
If a refund is approved under this section, it will apply to the affected service or deliverable.
Requests submitted more than 10 calendar days after delivery may not qualify for a dissatisfaction-based refund.
3. Monthly Services
Monthly service plans are delivered throughout the applicable monthly service period and may include weekly deliverables, ongoing optimization, consulting, reporting, creative work, website improvements, or other services described in the applicable Statement of Work.
Clients may request cancellation of future recurring services at any time, subject to the terms of their applicable Service Agreement or Statement of Work.
Refund requests relating to a monthly service payment must be submitted within 30 calendar days of the applicable payment. Any refund may be adjusted based on work already completed or delivered during that service period.
Cancellation of a recurring service does not automatically entitle the Client to a refund for services already performed.
4. Individual and One-Time Services
Individual services, including audits, product renders, creative assets, social media content, SEO content, email campaigns, email flows, website services, and other one-time deliverables, are eligible for refund consideration under this Policy.
If the service has not started, a full refund may be provided.
If work has already begun but has not been completed, Grit Focus Media may issue a partial refund based on the amount of work completed.
Once a service has been delivered, the Client will have 10 calendar days from delivery to notify Grit Focus Media of any reasonable dissatisfaction and request a refund.
5. Revisions and Corrections
Before issuing a refund, Grit Focus Media may offer to revise or correct a deliverable when the issue can reasonably be resolved.
Clients are not required to accept additional work where a refund is otherwise approved under this Policy.
Our goal is to resolve concerns quickly and maintain a positive working relationship with our clients.
6. How to Request a Refund
To request a refund, the Client should contact via our refund form and provide:
Refund Request
- Client or business name;
- Order, invoice, or transaction information;
- Service purchased;
- Date of purchase;
- Reason for the refund request; and
- Order number and any information reasonably necessary for us to identify the applicable service or deliverable.
We may contact the Client for additional information where necessary to review the request.
7. Refund Processing
Approved refunds will generally be returned to the original payment method used for the transaction.
Grit Focus Media does not require Clients to provide full credit or debit card numbers, CVV/security codes, or other sensitive card information by email, messaging applications, or support forms in order to receive a refund.
Once a refund has been approved and submitted, the amount may take additional time to appear on the Client’s account depending on the Client’s bank, card issuer, payment processor, and payment method.
Contact Information
For questions regarding this Refund Policy, please contact:
GRIT AND FOCUS INC
Doing Business As: Grit Focus Media
11-11721 Kittridge Street
North Hollywood, CA
91606
Email: hello@gritfocusmedia.com
Phone: (213) 632-5309